Nashville, TN, August 27, 2025
A quick, practical guide for Nashville residents and visitors on what to do during a power outage. Start by checking your breaker panel and looking for neighborhood-wide outages or downed lines — and call 911 if you see hazards. Report outages to Nashville Electric Service by phone, online account, outage map, text (OUT to 637797), social channels, or the customer lobby at 1214 Church Street. Provide clear location details and medical needs to help crews prioritize. Stay safe around generators, keep phones charged, and use the outage map and account alerts to track restoration progress.
Power Out? Don’t Panic — Your Nashville Shortcut to Getting Lights Back On
It happens — a loud snap, your fridge goes quiet, and suddenly half the block is doing the flashlight shuffle. If you live in Nashville or are here visiting and the power blinks out, there’s a quick playbook you’ll want to know. Think of this as your local lowdown from someone who knows these streets and the way our lights come back on.
The fast checklist — what to do first
Before you call anyone, do a quick sweep: check the obvious breaker panel, peek outside to see if your neighbors are dark too, and look for any downed power lines. If you spot a downed wire or anything that looks hazardous, get away from it and call 911 right away. Safety first — never touch or go near a fallen line.
How to report the outage — every tool in the toolbox
Once you’ve confirmed it’s not just your place, reach out to Nashville Electric Service using whichever method is easiest:
- Phone: Call the outage line at 615-234-0000. This line is open 24/7 for reporting outages.
- Online account: Log into your account at nespower.com to report the outage and track updates. If you don’t have an account yet, you can register on the site.
- Outage Map: Use the interactive outage map on nespower.com to see real-time outages and check restoration progress in your neighborhood.
- Text: From your mobile, send OUT to 637797 (NESPWR) to report an outage. Standard messaging rates may apply.
- Social media: Follow and message on Facebook and X for updates; these channels are monitored daily from 6 a.m. to 10 p.m.
- In person: Visit the NES customer lobby at 1214 Church Street, open Monday–Friday, 8 a.m. to 6 p.m.
- Email/contact form: Use the online contact form; responses are usually within 1–2 business days for non-urgent questions.
What info helps the crews get power back faster
When you report an outage, be ready to give clear details: your address, a nearby cross street, any visible hazards (like downed lines), whether this is a partial outage (some outlets work) or full, and if anyone depends on electric medical equipment. The crews use accurate reporting to prioritize hazards and restore service to the most critical places first.
What you can expect after you report
Once the outage is logged, you can track progress on the outage map or through your online account. Restoration times vary — a quick outage could be fixed in minutes, while widespread storm damage can take longer. Keep your phone charged, and consider moving perishable foods to a cooler if the outage stretches on.
Tips for residents and visitors in Nashville
If you’re visiting Music City, keep a few things in mind: hotels usually have emergency power for essential systems, but smaller rentals might not. If you rely on medical devices, plan an alternate power source or identify nearby facilities that can help. If you’re hosting guests, let them know the basics: where flashlights and batteries are, which breaker box to check, and how to report an outage if you can’t be reached.
Staying safe around generators and cold weather
If you use a portable generator, always place it outdoors and away from doors and vents to prevent carbon monoxide buildup. Never run a generator inside a garage or enclosed space. During storms, avoid standing water and downed lines — treat every fallen wire as live and dangerous.
Quick local pro tips
- Sign up for outage alerts in your online account so you get text or email updates.
- If you see a dangerous situation, prioritize calling 911 over reporting the outage online.
- Follow the outage map — it’s the best real-time picture of what crews are handling across Nashville.
FAQ
How do I report a power outage in Nashville?
You can call 615-234-0000, log in to your account at nespower.com, use the outage map, text OUT to 637797, visit the customer lobby, or use the online contact form.
What should I do if I see a downed power line?
Stay far away, warn others to keep away, and call 911 immediately. Do not touch the wire or anything touching it.
Can I report an outage by text?
Yes. Text OUT to 637797 (NESPWR) to report an outage from your mobile device. Standard message rates may apply.
Where is the NES customer lobby and when is it open?
The customer lobby is at 1214 Church Street and is open Monday through Friday from 8 a.m. to 6 p.m.
What if I’m visiting Nashville and lose power?
Contact the property manager or hotel first, then report the outage using the methods above if it seems to be a wider problem. Be prepared with essentials like a charged phone, flashlight, and backup plans for any medical needs.
At-a-glance contact chart
| Method | How to Use | Availability |
|---|---|---|
| Phone | Call 615-234-0000 to report outages. | 24/7 |
| Online Account | Log in at nespower.com to report and track outages. | 24/7 |
| Outage Map | Check real-time outage locations and restoration updates. | 24/7 |
| Text | Text OUT to 637797 (NESPWR). | 24/7 (standard message rates may apply) |
| Social Media | Follow updates and report issues via Facebook and X. | Monitored 6 a.m.–10 p.m. daily |
| In Person | Customer lobby at 1214 Church Street. | Mon–Fri, 8 a.m.–6 p.m. |
| Online Contact Form | Send inquiries; expect a reply in 1–2 business days. | Business hours response |
When Nashville goes dark, the right move is calm, clear, and fast. Use the tools listed, keep safety first, and you’ll be back to full volume in no time — whether you live here or are just here for the weekend.
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Author: HERE Nashville
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